By: Mike Vietti

In today’s fast-paced and demanding healthcare environments, the well-being of team members is a critical focus for organizations worldwide, including Krucial Rapid Response.

Recognizing the correlation between employee well-being and productivity, many organizations embrace Employee Assistance Programs (EAPs) as a cornerstone of their employee support strategies. These programs offer a wide array of benefits designed to address various aspects of employees’ lives, fostering a healthier, happier and more productive workforce.

“EAP programs are a real difference maker for team members in a number of ways,” said Krucial Rapid Response Senior Vice President of Human Resources April Schiffelbein. “From legal advice to counseling for team members and their families to assistance with finances – these programs can save people a lot of time, energy and money as well as help improve their overall well-being.”

At their core, EAPs aim to provide employees with resources and support to navigate personal and professional challenges.

Counseling

One of the primary benefits of EAPs is access to confidential counseling services. Employees facing issues such as stress, anxiety, substance abuse or relationship difficulties can seek assistance from trained professionals in a safe and confidential environment.

Krucial’s EAP program includes options for up to three counseling sessions per issue with trained experts for both team members and dependents. Counseling sessions are via phone, video or in-person.

Sessions focus on higher level mental health needs such as anxiety, grief or stress. By addressing these challenges early on, people better cope with stressors, improve their mental health and maintain their performance at work.

Finances

EAPs often extend their support beyond mental health to encompass a range of life issues. This  includes financial counseling to help team members manage debt, budget effectively or plan for retirement. By offering financial wellness resources, employers not only alleviate stress for employees, but also enhance their overall financial literacy and stability, leading to improved job satisfaction and loyalty.

Krucial’s program features a financial platform including assessment tools, personalized courses, articles/resources, and ongoing progress reports to help members monitor their financial health. It also includes the option of a financial consultation with an attorney. 

Legal Services

Krucial’s program features a host of legal services, including access to legal libraries, tools and forms.

Participants also the ability to request a legal consultation with an attorney as well as a 25% discount on legal services should they seek continued services. 

Strong Access

Easy accessibility is one of the most important features of an EAP. Krucial’s program includes a 1-800 hotline with direct access to Master’s level EAP professionals. Services are available 24/7/365 with translation available in more than 120 languages.

EAP professionals are there to help participants and will work with them to develop a plan as well as identify resources to meet individual needs.

“At Krucial, our team members are always our top priority,” Schiffelbein said. “We’ve had a number of our staff take advantage of the benefits of our EAP program and, in many cases, it’s really been a game changer.”

For more information about Krucial’s EAP program, which is provided by Mutual of Omaha, contact Krucial’s human resources team at employeebenefits@krucialrr.org or (913) 347-4748.