Purpose
Krucial Rapid Response provides critical support in the form of personnel and other resources to communities that are under resourced, experiencing significant hardship or disruption in essential services or are otherwise, in an emergency situation.
Our Values
Collaborative
When we work together to achieve a common goal, we all win.
Inclusive
Building a strong sense of connection and belonging through an engaging, diverse culture.
Resilient
When confronted with the unpredictable, we rise to the challenge and stay the course.
Impactful
Always striving to make a significant, positive impact in the communities we serve.
Integrity
Without integrity, no mission is successful. We will always choose what’s right over what’s convenient.
Our History
We've always focused on helping communities in their greatest time of need.
On May 22, 2011, an EF5 tornado struck the city of Joplin, Mo., leaving a path of severe destruction in its wake. Located 150 miles south of our headquarters in Overland Park, Kan., the city of Joplin desperately needed medical personnel and critical resources to rebuild its community.
We didn’t hesitate to answer the call. Since our first emergency response in 2011, Krucial Rapid Response, originally a part of Favorite Healthcare, has deployed over 50,000 personnel to communities across the United States.
Krucial Staffing was officially established in 2019. The onset of the COVID 19 pandemic catapulted Krucial to new heights, becoming the largest emergency response staffing agency and offering standard healthcare placement solutions including contract travel nursing, temporary to permanent staffing and direct hire.
In August of 2022, Krucial Staffing became Krucial Rapid Response, a nonprofit focused on giving back to communities in their greatest time of need; closing the gap in essential services, lessening the burden of the government; and helping to solve the critical shortages of healthcare personnel nationwide through outreach and education.
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Scroll through our timeline to see communities the Krucial Krew has served.
In late May 2011, the city of Joplin, MO was struck by an EF- 5 tornado. Krucial partnered with a Missouri health system whose main hospital was severely impacted by the tornado. Registered nurses across multiple disciplines were deployed to support the hospital and allow impacted staff to manage their own disasters. Areas staffed included ER, ICU, TEL, PEDS, LDR and NICU.
Unaccompanied minor surge supported across the state of Texas detailing eight locations with expansions at permanent sites.
Total shifts: 12,511 shifts staffed by positions including:
Clinical
• RN: 1,710 shifts
• LPN: 1,646 shifts
• CNA: 2,080 shifts
• MA: 2,597 shifts
• EMT & Paramedic: 781 shifts
Non-Clinical
• Direct Care: 3,213 shifts
Hurricane Sandy, a Category 3 hurricane, struck in late October of 2012. Krucial was put on standby and later activated to 23 sites for medical support in New York, New Jersey, and Massachusetts for a total of 179 shifts.
Unaccompanied minor surge staffed in sites throughout Texas in 21-day durations until final sites erected in San Antonio, TX and Lawton, OK.
Total shifts: 78,295 total shifts with 35 positions including but not limited to:
Clinical
• RN: 2,679 shifts
• LPN: 2,582 shifts
• MA: 2,416 shifts
• EMT & Paramedic: 1,465 shifts
Non-Clinical
• Janitor: 991 shifts
• Direct Care: 56,913 shifts
Unaccompanied minor border surge activation in New Mexico.
Total Shifts: 72,675 shifts staffed by 40 positions, including but not limited to:
Clinical
• LPN: 1,388 shifts
• MA: 2,045 shifts
• Infirmary Support Staff: 1,305 shifts
Non-Clinical
• Direct Care: 59,017 shifts
• Teacher: 1,852 shifts
• Recreation Staff: 1,142 shifts
• Dining Room: 794 shifts
• Facilities Support: 233 shifts
• 1:1 Coverage: 1,025 shifts
• Escort/Transporter: 3,874 shifts
Hurricane Irma was a Category 3 storm when it made landfall in Florida in early September 2017. Krucial Staffing Reservists provided support to 19 sites across the state of Florida.
Total Shifts: 627 shifts staffed positions including:
Clinical
• RN: 91 shifts
• RT: 57 shifts
• LPN: 251 shifts
• EMT: 83 shifts
• MA: 121 shifts
• Paramedic: 24 shifts
Hurricane Harvey was a Category 4 storm that made landfall in the Houston area in late August. Krucial activated in five San Antonio shelters and one Austin shelter ahead of the storm to take in evacuees. Days later, a full team was transferred to the long-term shelter in Houston.
Total Shifts: 1,456 shifts staffed by positions including:
Clinical
• RN: 897 shifts
• LPN: 209 shifts
• NP: 20 shifts
• RT: 39 shifts
• Pharm Tech: 34 shifts
• MA: 108 shifts
• EMT & Paramedic: 45 shifts
Non-Clinical
• Direct Care: 104 shifts
A series of explosions and fires in more than 40 homes and 80 individual fires after construction maintenance on gas lines. Krucial received the order and mobilized quickly to assist emergency shelters.
Total Staff: 66
Clinical
• RN: 349 shifts
• LPN: 68 shifts
• MA: 345 shifts
Non-Clinical
• Direct Care and Admin Staff: 832 shifts
Unaccompanied minors border surge activation in the state of Texas. Krucial successfully mobilized within seven hours despite logistical and operational constraints due to the rural location of the site.
Total shifts: 118,759 shifts staffed 36+ position types including but not limited to:
Clinical
• NP: 283 shifts
• RN: 3,162 shifts
• LPN: 3,127 shifts
• MA: 6,960 shifts
• Pharm Tech: 430 shifts
Non-Clinical
• Direct Care: 91,477 shifts
• Teacher: 2,192 shifts
• Supply Support: 2,730 shifts
• Dining Room: 2,395 shifts
• Recreation: 1,423 shifts
• Driver: 1,212 shifts
• Custodian/Sanitation Crew: 2,110 shifts
Hurricane Barry was a Category 1 storm that made landfall on the Louisiana coastline in mid-July. In response, Krucial Staffing activated and deployed 178 clinical responders and support personnel to two shelter sites in Louisiana. Most staff deployed within 24 hours and all staff arrived at their respective locations within 36 hours.
Hurricane Dorian was a Category 5 storm that made landfall along the Atlantic coast. Activated and deployed 24 clinical and 18 support staff within 12 hours of receiving activation notice. All orders were mobilized within 36 hours, for a total of 71 clinical and 66 support staff across nine shelter sites.
Krucial Staffing supported a global health and human services organization assisting in the Unaccompanied Minor Mission. We deployed over hundreds of clinical and non-clinical staff including but not limited to RNs, Direct Care workers, Vocational nurses, CNAs, and logistical support.
Krucial was one of the first emergency response agencies to deploy to New York City, at a time that it was recognized as ground zero for the COVID-19 pandemic. The initial wave detailed thousands of RNs and RTs to support NYC’s largest public health system.
Located in New Orleans, Louisiana, we partnered with a global health and human services organization to ensure a care center for patients unable to receive medical attention at understaffed local hospitals. A 1,000-bed field hospital was erected where the Krucial medical professionals were providing care.
Mobilized COVID-19 relief efforts across Texas in partnership with a global health and human services organization. We served 200 separate facilities suffering from staffing shortages, including hospitals, long term acute care facilities, juvenile detention centers, and freestanding emergency rooms.
Deployed nine task forces comprised of NPs, RNs, RTs, CNAs, EMT, and PHAT specialties to strategic locations throughout Texas and Louisiana to support those displaced from Hurricane Laura and Delta. Utilized Alexandria long-term shelter for majority of operations until backup generator failed, and operation was moved to Lamar-Dixon expo center.
Partnered with a global health and human services organization to mobilize COVID-19 relief efforts across Texas, infusing and vaccinating an estimated 720 patients weekly, spanning nearly two years. The mission’s focus was to reach underserved communities and those unable to self-mobilize due to varying circumstances.
In partnership with a NYC-based health association, we deployed 480 RNs to support 11 acute care facilities located in all five New York City boroughs. The surge in COVID-19 cases escalated concerns as house staff resigned in response to mandated vaccinations, thus creating vacancies.
Krucial Staffing’s first wave of deployment included 1,100 medical and non-medical staff in support of a 900 bed Unaccompanied Alien Children’s (UAC) Influx Care Facility (ICF). Partnering with a global health and human services organization, we helped relocate over 10,300 UAC’s during the 13-month mission.
Partnered with a global health and human services organization to mobilize COVID-19 relief efforts across Texas. We staffed over 100 separate facilities including hospitals, long-term acute care facilities, juvenile detention centers, and freestanding emergency rooms.
Activated and deployed clinical staff to support those with special medical needs displaced by Hurricane Ida. Taskforces supported sheltering operations in Bossier City, Alexandria, New Orleans, and Baton Rouge shelter sites, which received and cared for acutely ill geriatric patients due to a nursing home failure to properly evacuate residents.
Provided direct care to the greater Springfield, Missouri area by deploying a variety of medical professionals to fill local hospital staffing gaps and attend to patient care needs.
In partnership with a NYC-based health association, we deployed 350 RNs to support 11 acute care facilities located throughout all five New York City boroughs. The COVID-19 Delta variant surge escalated concerns as house staff resigned in response to mandated vaccinations, thus creating vacancies.
Krucial Staffing provided EMTs and RNs to support a large event health and safety partner for vaccine screenings in Las Vegas, Nevada. With the staff at multiple venues, they were able to help confirm proof of vaccination cards and assist any individual in finding their documentation leading up to and during the convention.
Deployed staff to Level III Trauma Center with over 200 bed capacity. We assisted with staffing needs by deploying expert level healthcare professionals to serve the greater Farmington, New Mexico region.
Partnered with a global health and human services organization to combat the COVID-19 crisis across the state of Texas. Krucial staffed over 80 hospital facilities and deployed more than 5,000 medical professionals for this operation.
Supplied emergency medical staffing to 11 member facilities from a large New York City-based health system. All their facilities combined provide New York City with approximately 5,000 patient beds. In total, 375 RNs were deployed to NYC to assist the member facilities with challenges created by the COVID-19 pandemic and exacerbated by the Omicron surge.
Activated and deployed medical staff including RNs, Paramedics, CNAs, and PCTs to support a system-wide staffing crisis located in an underserved Brooklyn community. The full-service non-profit community hospital houses 287 beds and serves more than 11,000 inpatients each year. The operation began due to a surge in the COVID-19 Omicron variant. After addressing COVID-19, Krucial remained in a support role due to continued labor shortages.
Our Leadership Team
Darren Odum, FACHE
CEO
April Schiffelbein
Senior Vice President - Human Resources
Wendy Boothe
Senior Vice President - Finance
R.D. Helt
Senior Vice President - Strategic Development
Mickee Garcia
Vice President - Recruitment
We answer the call.
In March of 2020, we were asked to help the State of New York deal with an unprecedented health crisis as Covid 19 began to spread. This short documentary, which premiered in March of 2021, is the story of how we faced that challenge.
Our Board
Jane Doe
Designer
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Jane Doe
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Jane Doe
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