Purpose

Krucial Rapid Response provides critical support in the form of personnel and other resources to communities that are under resourced, experiencing significant hardship or disruption in essential services or are otherwise, in an emergency situation.

Our Values

Collaborative

When we work together to achieve a common goal, we all win.

Inclusive

Building a strong sense of connection and belonging through an engaging, diverse culture.

Resilient

When confronted with the unpredictable, we rise to the challenge and stay the course.

Impactful

Always striving to make a significant, positive impact in the communities we serve.

Integrity

Without integrity, no mission is successful. We will always choose what’s right over what’s convenient.

Our History

We've always focused on helping communities in their greatest time of need.

Krucial Rapid Response traces its origins back more than a decade. Key staff members provided assistance in a number of emergency response situations, including when an EF5 tornado struck the city of Joplin, Mo., in 2011, leaving an unprecedented path of destruction in its wake. Scores of emergency deployments followed involving more than 50,000 personnel to communities around the country.

With the knowledge and expertise gained from these deployments, Krucial Staffing was officially established in 2019. The onset of the COVID 19 pandemic catapulted Krucial to new heights, becoming the largest emergency response staffing agency and offering standard healthcare placement solutions including contract travel nursing, temporary to permanent staffing and direct hire.

In August 2022, Krucial Staffing transitioned to Krucial Rapid Response, a non-profit focused on giving back to communities in their greatest time of need – closing the gap in essential services, lessening the burden of the government and helping to solve the critical shortages of healthcare personnel nationwide through outreach and education. 

With more than 50,000 assignments involving more than 33,000 deployed personnel to nearly 1,000 partners around the nation since 2019, Krucial Rapid Response is the nation’s No. 1 non-profit medical staffing agency. 

Scroll through our timeline to see communities the Krucial Krew has served.

2018
JUNE 2018 - JULY 2019 | TEXAS
Total Shifts: 118,759
SURGE, TX

Unaccompanied minors border surge activation in the state of Texas. Krucial successfully mobilized within seven hours despite logistical and operational constraints due to the rural location of the site.
Total shifts: 118,759 shifts staffed 36+ position types including but not limited to:
Clinical
• NP: 283 shifts
• RN: 3,162 shifts
• LPN: 3,127 shifts
• MA: 6,960 shifts
• Pharm Tech: 430 shifts
Non-Clinical
• Direct Care: 91,477 shifts
• Teacher: 2,192 shifts
• Supply Support: 2,730 shifts
• Dining Room: 2,395 shifts
• Recreation: 1,423 shifts
• Driver: 1,212 shifts
• Custodian/Sanitation Crew: 2,110 shifts

2019
JULY - AUGUST 2019 | LOUISIANA
Total Staff: 178
HURRICANE BARRY

Hurricane Barry was a Category 1 storm that made landfall on the Louisiana coastline in mid-July. In response, Krucial Staffing activated and deployed 178 clinical responders and support personnel to two shelter sites in Louisiana. Most staff deployed within 24 hours and all staff arrived at their respective locations within 36 hours.

AUGUST – SEPTEMBER 2019 | FLORIDA
Total Staff: 137
HURRICANE DORIAN

Hurricane Dorian was a Category 5 storm that made landfall along the Atlantic coast. Activated and deployed 24 clinical and 18 support staff within 12 hours of receiving activation notice. All orders were mobilized within 36 hours, for a total of 71 clinical and 66 support staff across nine shelter sites.

2020
2020 – 2022 | TEXAS
ORR UNACCOMPANIED MINOR SUPPORT SERVICES

Krucial Staffing supported a global health and human services organization assisting in the Unaccompanied Minor Mission. We deployed over hundreds of clinical and non-clinical staff including but not limited to RNs, Direct Care workers, Vocational nurses, CNAs, and logistical support.

MARCH – JULY 2020 | NEW YORK
Total Staff: 4,080
NYC COVID 1.0

Krucial was one of the first emergency response agencies to deploy to New York City, at a time that it was recognized as ground zero for the COVID-19 pandemic. The initial wave detailed thousands of RNs and RTs to support NYC’s largest public health system.

MARCH – SEPTEMBER 2020 | LOUISIANA
Total Staff: 597
LOUISIANA COVID

Located in New Orleans, Louisiana, we partnered with a global health and human services organization to ensure a care center for patients unable to receive medical attention at understaffed local hospitals. A 1,000-bed field hospital was erected where the Krucial medical professionals were providing care.

MAY 2020 – MAY 2021 | TEXAS
Total Staff: 21,071
TX COVID 1.0

Mobilized COVID-19 relief efforts across Texas in partnership with a global health and human services organization. We served 200 separate facilities suffering from staffing shortages, including hospitals, long term acute care facilities, juvenile detention centers, and freestanding emergency rooms.

JULY – NOVEMBER 2020 | LOUSIANA/TEXAS
Total Staff: 379
HURRICANE TASK FORCE

Deployed nine task forces comprised of NPs, RNs, RTs, CNAs, EMT, and PHAT specialties to strategic locations throughout Texas and Louisiana to support those displaced from Hurricane Laura and Delta. Utilized Alexandria long-term shelter for majority of operations until backup generator failed, and operation was moved to Lamar-Dixon expo center.

JULY 2020 – NOVEMBER 2022 | TEXAS
Total Staff: 1,968
SPEC OPS

Partnered with a global health and human services organization to mobilize COVID-19 relief efforts across Texas, infusing and vaccinating an estimated 720 patients weekly, spanning nearly two years. The mission’s focus was to reach underserved communities and those unable to self-mobilize due to varying circumstances.

JANUARY – JULY 2021 | NEW YORK
Total Staff: 480
NYC COVID 2.0

In partnership with a NYC-based health association, we deployed 480 RNs to support 11 acute care facilities located in all five New York City boroughs. The surge in COVID-19 cases escalated concerns as house staff resigned in response to mandated vaccinations, thus creating vacancies.

2021
FEBRUARY 2021 – APRIL 2022 | TEXAS
Total Staff: 2,952
CARRIZO SPRINGS

Krucial Staffing’s first wave of deployment included 1,100 medical and non-medical staff in support of a 900 bed Unaccompanied Alien Children’s (UAC) Influx Care Facility (ICF). Partnering with a global health and human services organization, we helped relocate over 10,300 UAC’s during the 13-month mission.

AUGUST – DECEMBER 2021 | TEXAS
Total Staff: 11,878
TX COVID 2.0

Partnered with a global health and human services organization to mobilize COVID-19 relief efforts across Texas. We staffed over 100 separate facilities including hospitals, long-term acute care facilities, juvenile detention centers, and freestanding emergency rooms.

AUGUST – OCTOBER 2021 | LOUISIANA
Total Staff: 2,000
HURRICANE IDA

Activated and deployed clinical staff to support those with special medical needs displaced by Hurricane Ida. Taskforces supported sheltering operations in Bossier City, Alexandria, New Orleans, and Baton Rouge shelter sites, which received and cared for acutely ill geriatric patients due to a nursing home failure to properly evacuate residents.

AUGUST 2021 – MARCH 2022 | MISSOURI
Total Staff: 48
COX MEDICAL CENTER

Provided direct care to the greater Springfield, Missouri area by deploying a variety of medical professionals to fill local hospital staffing gaps and attend to patient care needs.

SEPTEMBER – NOVEMBER 2021 | NEW YORK
Total Staff: 350
NYC COVID 3.0

In partnership with a NYC-based health association, we deployed 350 RNs to support 11 acute care facilities located throughout all five New York City boroughs. The COVID-19 Delta variant surge escalated concerns as house staff resigned in response to mandated vaccinations, thus creating vacancies.

2022
JANUARY 2022 | NEVADA
Total Staff: 14
LAS VEGAS VACCINE SCREENING

Krucial Staffing provided EMTs and RNs to support a large event health and safety partner for vaccine screenings in Las Vegas, Nevada. With the staff at multiple venues, they were able to help confirm proof of vaccination cards and assist any individual in finding their documentation leading up to and during the convention.

DECEMBER 2021 – FEBRUARY 2022 | NEW MEXICO
Total Staff: 78
SAN JUAN REGIONAL

Deployed staff to Level III Trauma Center with over 200 bed capacity. We assisted with staffing needs by deploying expert level healthcare professionals to serve the greater Farmington, New Mexico region.

JANUARY – APRIL 2022 | TEXAS
Total Staff: 6,205
TX COVID 3.0

Partnered with a global health and human services organization to combat the COVID-19 crisis across the state of Texas. Krucial staffed over 80 hospital facilities and deployed more than 5,000 medical professionals for this operation.

JANUARY – MARCH 2022 | NEW YORK
Total Staff: 375
NYC COVID 4.0

Supplied emergency medical staffing to 11 member facilities from a large New York City-based health system. All their facilities combined provide New York City with approximately 5,000 patient beds. In total, 375 RNs were deployed to NYC to assist the member facilities with challenges created by the COVID-19 pandemic and exacerbated by the Omicron surge.

JANUARY 2022 – CURRENT | NEW YORK
Total Staff: 300+
NYC CRISIS

Activated and deployed medical staff including RNs, Paramedics, CNAs, and PCTs to support a system-wide staffing crisis located in an underserved Brooklyn community. The full-service non-profit community hospital houses 287 beds and serves more than 11,000 inpatients each year. The operation began due to a surge in the COVID-19 Omicron variant. After addressing COVID-19, Krucial remained in a support role due to continued labor shortages.

2023
DECEMBER 2023 | NEW YORK
Labor Disruption
ROCHESTER LABOR DISRUPTION

Within 48 hours, Krucial mobilized several Sterile Processing Techs from around the country to fully staff a New York facility facing a labor disruption. Though a short-term deployment, Krucial’s incredibly swift work ensured that patients received the essential care they deserved without interruption. 

Our Leadership Team

Darren Odum, FACHE

CEO

April Schiffelbein

Senior Vice President - Human Resources

Wendy Boothe

Senior Vice President - Finance

R.D. Helt

Senior Vice President - Strategic Development

Mickee Garcia

Vice President - Recruitment

We answer the call.

In March of 2020, we were asked to help the State of New York deal with an unprecedented health crisis as Covid 19 began to spread. This short documentary, which premiered in March of 2021, is the story of how we faced that challenge.

Our Board

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